Last date for receipt of filled in application for the above vacancies is 8th Jan 2014.
Joint Venture of State Bank of India & Insurance Australia Group requires following staff in claims section/Jan.,2013
Claims
POSITION ID JOB TITLE WILL REPORT TO
CLM05015
Executive/Senior Executive-Assessing
Manager/Sr. Manager –Assessing
ELIGIBILITY Required Qualification Required Experience and Skills
A degree or diploma in Automobile/Mechanical Engineering or Graduate together with 3+ year’s relevant experience in automobile accidental repair industry. IRDA survey licence holders would be preferred.
1-3 years experience in handling motor insurance claims / motor loss assessing either in an insurance company or as an independent surveyor or in Accident section of a reputed automobile dealer. Having knowledge of automobiles, economical repair practices, and motor insurance and allied areas. Should possess pleasing personality with good communication and negotiation skills. Should be hard working and focussed to achieve assigned targets.
Location DELHI(1), JAIPUR (1), NAGPUR(1), MUMBAI(1), INDORE(1), PATNA(1) Key Responsibility of the Role
1. To survey & assess damage in order to mitigate loss on behalf of the Company.
2. To ensure that the appropriate repair methodology is adopted at reasonable cost to the organisation while providing excellent service to our customers without compromising the safety and quality of repairs.
3. As a Motor Assessor, you will be required to assess accident damaged vehicles across the city/region ensuring vehicles are assessed in a timely manner and take all proactive steps in providing superior customer service.
4. To succeed in this role, you will have excellent customer focus, negotiation and communication skills. You should also possess in-depth level of fraud detection techniques, sound repair Vs replacement decision-making skills and effective handling of conflict scenarios.
POSITION ID JOB TITLE WILL REPORT TO
CLM03006
Manager/Sr. Manager Commercial Claims
AVP Claims Operations
ELIGIBILITY Required Qualification Required Experience
Graduate Degree with insurance qualification preferred.
5- 7 years general insurance experience in Commercial claims at a managerial level. Sound knowledge of the insurance industry including claims processes. Account/Broker Management Experience preferable. Location(s) Mumbai Key Responsibility of the Role
Manage a claims unit of all Commercial Products ensuring claims are processed in a cost effective way, claims service standards are met and customers receive a good claims experience. Implement strategies to ensure staff development, engagement and performance. Manage the commercial claims operations to achieve goals and objectives as set by the business including key performance indicators (KPI’s) relating to claims costs, potential recovery, customer service levels and cycle times. Experience in managing relations with brokers, large corporate customers and complex commercial claims are imperative.
POSITION ID JOB TITLE WILL REPORT TO
CLM05002
Assistant Manager – Personal Accident
Deputy Manager/Manager Health Claims
ELIGIBILITY Required Qualification Required Experience
Graduate Degree
3+ years experience in management of Personal Accident/Health Claims with TPA/ General/Heath Insurance Companies or Hospital Management preferable. Sound knowledge of health industry practices and stakeholders management. Location MUMBAI Key Responsibility of the Role
The purpose of the role is to process and manage all Personal Accident, Hospital Cash, Critical Illness and the like claims and analysing data to support effective cost control. Responsibilities include:
Proactive claims management of Personal Accident Claims in line with the claims service proposition
Analysing Personal Accident claims trends across various channels and providing feedback and recommendations to claims and underwriting;
Coorodination with Claims investigation agencies on reporting,MIS
Reporting and MIS collation for PA claims.
Monitoring claim trends and identify fraud indicators and take appropriate action.
Claims communication monitoring involving docuementation and call center queries resolution.
Identify Personal Accident best practices across the claims business and offer solutions to be implemented.
POSITION ID JOB TITLE WILL REPORT TO
CLM05016
Assistant Manager -Assessing
Senior Manager-Assessing
ELIGIBILITY Required Qualification Required Experience
Automobile/Mechanical Engineering Degree or Diploma With Surveyors licence
3+ years experience in handling commercial vehicle Claims / Assessing / Accidental Repair. Excellent relationship management, analytical & negotiation skills also required to deal with commercial vehicle customers and repairers. Experience and understanding of commercial vehicle motor repair industry including latest repair techniques preferred. Experience in managing team of in house assessors preferred. Location Delhi Key Responsibility of the Role
You will be required to manage commercial vehicle assessment function at Delhi Branch. You will assist the Sr. Manager in managing motor claims assessment function. You will be required to assess major loss vehicles across the region ensuring claims are assessed in a timely manner and repaired to the highest standard providing exceptional customer service. To ensure that the appropriate quality and method of repair is applied at minimal cost to the organisation whilst maintaining quality of repairs. You will also be responsible for approving the claim in the system as per sanctioned authority. You will be required to monitor the performance of repairers & external surveyors. To succeed in this role, you must have excellent customer focus, negotiation and communication skills, with strong focus on fraud detection, quick decision-making.
POSITION ID JOB TITLE WILL REPORT TO
CLM06002
Insurance Trainee
Assistant Manager/ Senior Executive Assessing
ELIGIBILITY Required Qualification Required Experience
Graduate from a recognized University.
Fresher may apply but Candidates with prior general insurance claim experience would be given preference. Location Delhi Key Responsibility of the Role
Will undergo training in Motor claims department, resolve customer queries & closure of complaints with Contact Centre; follow up with surveyors for survey report and loss reserves.
POSITION ID JOB TITLE WILL REPORT TO
CLM02003
Manager/Senior Manager – Fraud & Investigations
SVP - Claims
ELIGIBILITY Required Qualification Required Experience
Degree in Law / Forensics / Financial Auditing Preferred qualification in Insurance
Essential – Minimum 5 yrs. of experience
Experience in developing and implementation of elements of fraud management framework
Work experience in Fraud & Investigation management profile in financial services industry / General Insurance Co.
Experience in handling requirements from Risk & Compliance team & implementing strategy initiatives
Experience in managing development of improvement strategy, manage / support / oversee implementation of System & Process improvements Location Corporate Office Mumbai Key Responsibility of the Role
Identify lead Investigation process, monitor & control fraud claim cases for cases referred.
Create network of Investigators across India
Review Audit Reports to Identify action points & ensure implementation of the same within Claims department
Prepare & circulate reports / MIS for Fraud Control Measure for SBI Claims Team
Prepare Standard reporting to regulators & Internal Stakeholders
Ensure implementation of suggestions made in Closed file Review for adoption of standard guidelines for better implementation of fraud & Investigation guidelines
Promote and monitor compliance with SBIGIC fraud policies
Review & update of SBIGIC fraud control framework & guidelines
POSITION ID JOB TITLE WILL REPORT TO
CLM05013
Executive/Senior Executive-Assessing
Manager/Sr. Manager -Assessing
ELIGIBILITY Required Qualification Required Experience and Skills
A degree or diploma in Automobile/Mechanical Engineering or Graduate together with 3+ years relevant experience in automobile accidental repair industry. IRDA survey licence holders would be preferred.
1-3 years experience in handling motor insurance claims / motor loss assessing either in an insurance company or as an independent surveyor or in Accident section of a reputed automobile dealer. Having knowledge of automobiles, economical repair practices, and motor insurance and allied areas. Should possess pleasing personality with good communication and negotiation skills. Should be hard working and focussed to achieve assigned targets. Location Baroda (1), Chandigarh(1), Jodhpur(1), Lucknow(1), Ludhiana(1), Udaipur(1), Vizag(1), Ranchi(1), Bhopal(1), Goa(1), Pune(1) Key Responsibility of the Role
1. To survey and assess motor losses within city limits and nearby areas
2. To process claims in the system and approve claims as per assigned financial authority
3. To supervise and follow-up motor losses within the territory
4. To monitor and control surveyor’s and investigator’s performance within assigned territory
5. To attend to major losses in association with senior surveyors
6. To endeavour towards achievement of TAT, ACP and claim disposal targets
7. To liaise with motor dealers and garages and maintain healthy working relationship
8. To service fleet owners as per agreed SLA
9. To support sales team in achieving sales target by creating atmosphere conducive to business
10. To ensure highest level of customer delight by superior level of service and communication
11. To strengthen the SBI General brand in the assigned territory
12. To attend to non-motor claim issues as and when assigned by supervisor
13. Any other task as assigned by supervisor.
Claims
POSITION ID JOB TITLE WILL REPORT TO
CLM05015
Executive/Senior Executive-Assessing
Manager/Sr. Manager –Assessing
ELIGIBILITY Required Qualification Required Experience and Skills
A degree or diploma in Automobile/Mechanical Engineering or Graduate together with 3+ year’s relevant experience in automobile accidental repair industry. IRDA survey licence holders would be preferred.
1-3 years experience in handling motor insurance claims / motor loss assessing either in an insurance company or as an independent surveyor or in Accident section of a reputed automobile dealer. Having knowledge of automobiles, economical repair practices, and motor insurance and allied areas. Should possess pleasing personality with good communication and negotiation skills. Should be hard working and focussed to achieve assigned targets.
Location DELHI(1), JAIPUR (1), NAGPUR(1), MUMBAI(1), INDORE(1), PATNA(1) Key Responsibility of the Role
1. To survey & assess damage in order to mitigate loss on behalf of the Company.
2. To ensure that the appropriate repair methodology is adopted at reasonable cost to the organisation while providing excellent service to our customers without compromising the safety and quality of repairs.
3. As a Motor Assessor, you will be required to assess accident damaged vehicles across the city/region ensuring vehicles are assessed in a timely manner and take all proactive steps in providing superior customer service.
4. To succeed in this role, you will have excellent customer focus, negotiation and communication skills. You should also possess in-depth level of fraud detection techniques, sound repair Vs replacement decision-making skills and effective handling of conflict scenarios.
POSITION ID JOB TITLE WILL REPORT TO
CLM03006
Manager/Sr. Manager Commercial Claims
AVP Claims Operations
ELIGIBILITY Required Qualification Required Experience
Graduate Degree with insurance qualification preferred.
5- 7 years general insurance experience in Commercial claims at a managerial level. Sound knowledge of the insurance industry including claims processes. Account/Broker Management Experience preferable. Location(s) Mumbai Key Responsibility of the Role
Manage a claims unit of all Commercial Products ensuring claims are processed in a cost effective way, claims service standards are met and customers receive a good claims experience. Implement strategies to ensure staff development, engagement and performance. Manage the commercial claims operations to achieve goals and objectives as set by the business including key performance indicators (KPI’s) relating to claims costs, potential recovery, customer service levels and cycle times. Experience in managing relations with brokers, large corporate customers and complex commercial claims are imperative.
POSITION ID JOB TITLE WILL REPORT TO
CLM05002
Assistant Manager – Personal Accident
Deputy Manager/Manager Health Claims
ELIGIBILITY Required Qualification Required Experience
Graduate Degree
3+ years experience in management of Personal Accident/Health Claims with TPA/ General/Heath Insurance Companies or Hospital Management preferable. Sound knowledge of health industry practices and stakeholders management. Location MUMBAI Key Responsibility of the Role
The purpose of the role is to process and manage all Personal Accident, Hospital Cash, Critical Illness and the like claims and analysing data to support effective cost control. Responsibilities include:
Proactive claims management of Personal Accident Claims in line with the claims service proposition
Analysing Personal Accident claims trends across various channels and providing feedback and recommendations to claims and underwriting;
Coorodination with Claims investigation agencies on reporting,MIS
Reporting and MIS collation for PA claims.
Monitoring claim trends and identify fraud indicators and take appropriate action.
Claims communication monitoring involving docuementation and call center queries resolution.
Identify Personal Accident best practices across the claims business and offer solutions to be implemented.
POSITION ID JOB TITLE WILL REPORT TO
CLM05016
Assistant Manager -Assessing
Senior Manager-Assessing
ELIGIBILITY Required Qualification Required Experience
Automobile/Mechanical Engineering Degree or Diploma With Surveyors licence
3+ years experience in handling commercial vehicle Claims / Assessing / Accidental Repair. Excellent relationship management, analytical & negotiation skills also required to deal with commercial vehicle customers and repairers. Experience and understanding of commercial vehicle motor repair industry including latest repair techniques preferred. Experience in managing team of in house assessors preferred. Location Delhi Key Responsibility of the Role
You will be required to manage commercial vehicle assessment function at Delhi Branch. You will assist the Sr. Manager in managing motor claims assessment function. You will be required to assess major loss vehicles across the region ensuring claims are assessed in a timely manner and repaired to the highest standard providing exceptional customer service. To ensure that the appropriate quality and method of repair is applied at minimal cost to the organisation whilst maintaining quality of repairs. You will also be responsible for approving the claim in the system as per sanctioned authority. You will be required to monitor the performance of repairers & external surveyors. To succeed in this role, you must have excellent customer focus, negotiation and communication skills, with strong focus on fraud detection, quick decision-making.
POSITION ID JOB TITLE WILL REPORT TO
CLM06002
Insurance Trainee
Assistant Manager/ Senior Executive Assessing
ELIGIBILITY Required Qualification Required Experience
Graduate from a recognized University.
Fresher may apply but Candidates with prior general insurance claim experience would be given preference. Location Delhi Key Responsibility of the Role
Will undergo training in Motor claims department, resolve customer queries & closure of complaints with Contact Centre; follow up with surveyors for survey report and loss reserves.
POSITION ID JOB TITLE WILL REPORT TO
CLM02003
Manager/Senior Manager – Fraud & Investigations
SVP - Claims
ELIGIBILITY Required Qualification Required Experience
Degree in Law / Forensics / Financial Auditing Preferred qualification in Insurance
Essential – Minimum 5 yrs. of experience
Experience in developing and implementation of elements of fraud management framework
Work experience in Fraud & Investigation management profile in financial services industry / General Insurance Co.
Experience in handling requirements from Risk & Compliance team & implementing strategy initiatives
Experience in managing development of improvement strategy, manage / support / oversee implementation of System & Process improvements Location Corporate Office Mumbai Key Responsibility of the Role
Identify lead Investigation process, monitor & control fraud claim cases for cases referred.
Create network of Investigators across India
Review Audit Reports to Identify action points & ensure implementation of the same within Claims department
Prepare & circulate reports / MIS for Fraud Control Measure for SBI Claims Team
Prepare Standard reporting to regulators & Internal Stakeholders
Ensure implementation of suggestions made in Closed file Review for adoption of standard guidelines for better implementation of fraud & Investigation guidelines
Promote and monitor compliance with SBIGIC fraud policies
Review & update of SBIGIC fraud control framework & guidelines
POSITION ID JOB TITLE WILL REPORT TO
CLM05013
Executive/Senior Executive-Assessing
Manager/Sr. Manager -Assessing
ELIGIBILITY Required Qualification Required Experience and Skills
A degree or diploma in Automobile/Mechanical Engineering or Graduate together with 3+ years relevant experience in automobile accidental repair industry. IRDA survey licence holders would be preferred.
1-3 years experience in handling motor insurance claims / motor loss assessing either in an insurance company or as an independent surveyor or in Accident section of a reputed automobile dealer. Having knowledge of automobiles, economical repair practices, and motor insurance and allied areas. Should possess pleasing personality with good communication and negotiation skills. Should be hard working and focussed to achieve assigned targets. Location Baroda (1), Chandigarh(1), Jodhpur(1), Lucknow(1), Ludhiana(1), Udaipur(1), Vizag(1), Ranchi(1), Bhopal(1), Goa(1), Pune(1) Key Responsibility of the Role
1. To survey and assess motor losses within city limits and nearby areas
2. To process claims in the system and approve claims as per assigned financial authority
3. To supervise and follow-up motor losses within the territory
4. To monitor and control surveyor’s and investigator’s performance within assigned territory
5. To attend to major losses in association with senior surveyors
6. To endeavour towards achievement of TAT, ACP and claim disposal targets
7. To liaise with motor dealers and garages and maintain healthy working relationship
8. To service fleet owners as per agreed SLA
9. To support sales team in achieving sales target by creating atmosphere conducive to business
10. To ensure highest level of customer delight by superior level of service and communication
11. To strengthen the SBI General brand in the assigned territory
12. To attend to non-motor claim issues as and when assigned by supervisor
13. Any other task as assigned by supervisor.
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